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Returns & Exchanges

 

Returns & Exchanges

 

Return Policy:

 

Should it become necessary to return any product, call Customer Care at 1-800-964-7357 (8am to 5pm MST, Monday - Friday) to obtain a Return Authorization number (RA#). Unauthorized returns without an RA# will not be accepted. All returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.

 

Shipping Damage:

 

Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Imageseller within one week of receipt of the package. Please have the order number ready when you call so that Imageseller’s Customer Care representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.

 

Defective or Incorrect Product:

 

Imageseller will replace defective or incorrect product if such product is reported to Imageseller’s Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturer’s warranty that accompanied the product. Request a proof of purchase from Imageseller’s Customer Care team before contacting the manufacturer.

 

For product being returned within 30 days of receipt, if it shipped from Imageseller’s warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to Imageseller’s warehouse. Return the product to Imageseller within 10 business days of receipt of the call tag and include all product components. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at Imageseller’s warehouse. For product shipped direct from a supplier’s facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned.

 

Exchanges:

 

If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.

 

Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product to Imageseller within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.

 

Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

 

For product shipped from Imageseller, credit will be issued once the unit has been received and inspected at Imageseller’s warehouse. For items being returned to a supplier other than Imageseller, credit will be issued once the supplier has received and inspected the product being returned.

 

Refused Shipments:

 

If you choose to refuse a shipment for any reason other than shipping damage, you will be responsible for all shipping charges and a restocking charge of 15% may be deducted from any credit issued.